Privacy Policy

Our contact details  

Name: First Subsea 

Address: Engineering House, Lune Industrial Estate, New Quay Road, Lancaster, LA1 5QP, United Kingdom 

Phone Number: (+44) 01524 387777 

E-mail: sales@firstsubsea.com 

Website: www.firstsubsea.com 

Policy Date: 24/11/23 

The type of personal information we collect

We will only ever collect personal data from you that is required and relevant in order provide you with services that you request.

We currently collect and process the following information to enable you to use all functions on the website and complete our contact form. This information includes but is not limited to: 

  • Name 

  • Email Address 

  • Telephone Number 

  • Date and time you used our site 

  • Pages you visited on the website and the time spent on those 

  • Your IP address 

  • Internet browser you use 

  • Cookie and Pixel Information 

How we get the personal information and why we have it 

Most of the personal information we process is provided to us directly by you for the following reason: 

  • Completion of our contact form

We also receive personal information indirectly, from the following sources in the following scenarios: 

  • Google Analytics

  • Cookies – if the user chooses to accept cookies. 

We use the information that you have given us in order to: 

  • Respond to users who have completed our contact form

  • Analyse and improve our website to improve customer service

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting sales@firstsubsea.com 

(b) We have a legitimate interest. 

How we store your personal information

Your information is securely stored. We keep your personal information for a reasonable length of time and will always remove that data on any request made. We will then dispose of your information securely.

Your data protection rights 

Under data protection law, you have rights including: 

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. 

Please contact us at sales@firstsubsea.com if you wish to make a request. Alternatively you can contact us on (+44)01524 387777 or First Subsea, Engineering House, Lune Industrial Estate, New Quay Road, Lancaster, UK, LA1 5QP. 

How to complain 

If you have any concerns about our use of your personal information, you can make a complaint to us at sales@firstsubsea.com. 

You can also complain to the ICO if you are unhappy with how we have used your data. 

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113 

ICO website: https://www.ico.org.uk